About the role
We are looking for an experienced Microsoft 365 L2+ Support Engineer to manage, administer and troubleshoot Microsoft 365 services, identity and access management, security, compliance and endpoint management.
Key Responsibilities
-
Administer and troubleshoot Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.
-
Manage Microsoft Entra ID, user/group administration, MFA, Conditional Access and Single Sign-On (SSO).
-
Troubleshoot Exchange Online mail flow, transport rules, shared mailboxes, distribution groups, mailbox migrations and Outlook escalations.
-
Support Microsoft Purview, Data Loss Prevention (DLP), retention policies, eDiscovery and Microsoft 365 security configurations.
-
Handle escalated L2/L3 incidents, perform root-cause analysis (RCA) and coordinate with Microsoft support.
-
Manage incidents, service requests and changes within SLA; maintain technical documentation, service health reports and knowledge articles.
-
Provide technical guidance to L1 support engineers.
-
Administer Microsoft Intune for Mobile Device Management (MDM) and Mobile Application Management (MAM).
-
Troubleshoot Active Directory (AD) issues, including user accounts, groups, authentication and directory-related problems.
Mandatory Skills
-
Microsoft 365 administration and troubleshooting
-
Exchange Online
-
Microsoft Entra ID / Azure AD
-
MFA and Conditional Access
-
Microsoft Intune – MDM/MAM
-
Active Directory troubleshooting
-
L2/L3 escalation and RCA
Preferred Skills
-
Microsoft Purview, DLP, retention and eDiscovery
-
SharePoint Online, Teams and OneDrive administration
-
PowerShell scripting for Microsoft 365 administration
-
Microsoft 365 service health monitoring and incident management