Microsoft Dynamics 365 / CRM Architect

Responsibilities:

• Lead and develop end-to-end Dynamics 365 CE/CRM solution design, development, and deployment for Sales, Customer Service, Customer Insights, and Field Service modules.
• Architect and develop custom plugins, workflows, and integrations using C#, JavaScript, and TypeScript.
• Implement and manage Power Platform components including Power Automate, Power Apps, Power BI, and Copilot Studio to automate business processes and enhance data insights.
• Design and develop omnichannel/contact centre solutions to improve customer interactions and service efficiency.
• Develop and maintain integrations using Azure Logic Apps, Azure Service Bus, and Dual.
• Write frameworks to ensure data consistency across platforms.
• Customise and extend CRM Out-Of-The-Box (OOB) functionality to meet evolving business requirements.
• Collaborate with business stakeholders, product owners, and architects to translate requirements into technical solutions.
• Ensure adherence to best practices in CRM customisation, performance tuning, and security.
• Mentor and guide junior developers, promoting knowledge sharing and continuous learning.
• Manage source control, build, and deployment processes for CRM solutions.
• Monitor and troubleshoot production issues, ensuring timely resolution and minimal impact on business operations.

Requirements:

• Microsoft Dynamics 365 CE/CRM: Strong hands-on development experience with functional knowledge of Sales, Customer Service, Customer Insights, and Field Service modules.
• Power Platform: Proficient in Power Automate, Power Apps, Power BI, and Copilot Studio.
• Development Skills: Expertise in developing Plugins, JavaScript, and TypeScript for Dynamics 365 customisations.
• Integrations: Experience with Azure Logic Apps, Azure Service Bus, and Dual Write for seamless integration.
• Omnichannel/Contact Centre: Knowledge of omnichannel customer service solutions and contact centre integrations within Dynamics 365
• Reporting: Skilled in SSRS report development and customisation.
• CRM OOB Functionality: Deep understanding of all Out-Of-The-Box Dynamics 365 capabilities.
• Version Control and DevOps: Familiarity with Azure DevOps or similar CI/CD pipelines.
• Other: Strong problem-solving skills, ability to work independently and in agile teams.

Preferred Qualifications:

• Microsoft Certified: Dynamics 365 + Power Platform certifications.
• Experience working with customer-centric industries or manufacturing domains.
• Familiarity with AI-powered capabilities in Dynamics 365 and Power Platform.
• Knowledge of security roles, field-level security, and CRM governance best practices.
• Microsoft Dynamics 365 CE/CRM, C#, ASP. NET,. NET Framework, SQL Server, SSRS, PowerApps, Power Automate, Power BI, Plugins, Workflows, SDK, JavaScript, TypeScript, HTML5 CSS, AngularJS, Azure Logic Apps, Azure Service Bus, REST APIs, SOAP, Common Data Service (CDS),
• Common Data Model, Copilot Studio, SSIS, Solution Architecture, Security Models, Data Migration, Integration, Performance Tuning.