About the role
Role : Microsoft Dynamics 365 CRM(CCaaS) Platform Engineer
Exp : 7 - 12 yr
Location : PAN India
Strong experience developing and configuring Microsoft Dynamics 365 CRM (Customer Service / Contact Centre) solutions.
· Proven development experience in MS Dynamics 365 CRM (PCF, plugins, web resources, JavaScript).
· Working knowledge of Custom API design and integration best practices.
· Hands-on experience with Power Platform (Power Apps, Power Automate, Power Platform Admin Centre).
· Experience in Copilot Studio chatbot designing
· Understanding of Azure services relevant to CCaaS (Azure communication Services, Event Grid).
· Excellent problem-solving, stakeholder management, and documentation skills.
Qualifications: BACHELOR OF COMPUTER APPLICATION, BACHELOR OF COMPUTER SCIENCE, BACHELOR OF ENGINEERING