About the role
- Design, develop, customize, and implement Microsoft Dynamics 365 CRM solutions.
- Configure and customize entities/tables, forms, views, dashboards, business rules, and relationships.
- Develop plugins using C# and .NET, custom workflow activities, and client-side scripts using JavaScript.
- Work with Power Apps, Power Automate, and Microsoft Dataverse.
- Integrate D365 CRM with external applications using REST APIs, Web APIs, and Azure services.
- Implement business process flows, workflows, and automation.
- Use Dynamics 365 CRM Web API, FetchXML, QueryExpression, and SQL for data operations.
- Perform data migration, import/export, and data validation.
- Manage solutions, configurations, and deployments across development, testing, UAT, and production environments.
- Troubleshoot technical issues, optimize performance, and provide production support.
- Collaborate with functional consultants, business analysts, QA teams, and stakeholders.
- Follow Microsoft best practices for security, performance, scalability, and maintainability.
- 8+ years of experience in Microsoft Dynamics 365 CRM / Dynamics 365 Customer Engagement.
- Strong hands-on expertise in C#, .NET, JavaScript, and CRM customization.
- Experience developing plugins, custom workflow activities, and custom APIs.
- Strong knowledge of Dataverse, Power Apps, and Power Automate.
- Experience with Dynamics 365 CRM Web API, REST APIs, FetchXML, and QueryExpression.
- Experience integrating D365 CRM with third-party applications and Azure services.
- Knowledge of security roles, business units, teams, field-level security, and access management.
- Experience with solution management, environment configuration, and deployment pipelines.
- Strong debugging, analytical, communication, and problem-solving skills.
- Azure Functions, Azure Logic Apps, Azure Service Bus, and Azure DevOps.
- Power Pages and Power Apps Component Framework (PCF).
- Experience with Dynamics 365 Sales, Customer Service, or other Customer Engagement modules.
- CI/CD pipelines, automated deployments, and source control.
- Microsoft Dynamics 365 or Power Platform certifications.
📍 Important: This role requires working from the Mumbai office 5 days per week.