About the role
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. - Extensive experience in Salesforce Sales and Service Cloud including Setup, Configuration, Customization, Administration and Production Support. - Strong experience in Apex (Triggers, Classes), Flow and Debug Logs. Integration experience using REST API and SOAP API. - Strong experience in Incident Management, SLA handling and Troubleshooting production issues. - Good knowledge of SOQL for data analysis and fixes. - Primary / Should Have - Understanding of security and sharing rules at object, field and record level. - Understanding of Org hierarchy, roles, profiles and permission sets. - Experience with Jira, GitHub and Agile delivery. Experience in handling user access, deployments and coordination with L3 teams. - Secondary / Could Have - Collaborate with L3 to resolve production issues. - Support L1.5 with next level triaging. - Participate in Major Incident calls and provide required support for issue resolution. - Perform in-depth analysis of incidents and provide workarounds for blocking issues. - Have a good knowledge of Integrating applications and collaborate in case issues transcend applications. - Perform Root Cause Analysis. - Handle user access, data fixes and basic deployments. Exposure to Omni- Channel, Email-to-Case. Exposure to Selenium and testing support. Basic understanding of monitoring and reporting.