About the role
JD No. SM-Executive Role MIS Position/ Designation Executive Reporting to Assistant Manager Team Size 7-9 Position Statement / Purpose: This role is responsible for anal zing & preparing the data and its quality that will be shared with the client. He needs to review the data for correctness in terms of information (uptime & downtime of the application considering the availability of the application for an end user that is provided to the client. Key Deliverables (Key Result Areas): Technical Ability Communication Skills Client-Facing Skills Ability to work as one team Key Responsibilities (Job Description): Technical Ability: Good Excel Knowledge. Communication skills: Good communicator and the ability to make complex solutions presentable in a simple and easy to understand language. Client-facing skills: Ability to work with people at multiple levels. Problem Solving Skills: Should be able to listen and work with clients to fully understand their challenges and propose best possible solutions. Ability to work as one team: Operates as a team and not in silos. Key Performance Measures and KPIs: Work on allocated reports with SLA and Accuracy Handling Internal and External customer doubt/ queries and challenges Run the Utilities. Data Mining. Data Audit KPIs- Timely Applying leaves Attendance Discipline Ability to work under pressure. Good Interpersonal Skills Decent Communication Skills Key Decision Pointers (capture any decision-making authority, if any) This role is an individual contributor and providing the inputs for further decision making. Linked Career Roles – Through learning and certifications, Internal Job Rotations available across the organization. Background: Education: Graduates – in any stream or equivalent; Experience: 1 to 2 years Technical: MS Excel, Pivot, V lookup & Basic Formula. Behavioural/Soft Skills Effective communication skills and ability to articulate properly Should be flexible with Rotational shifts and Week offs (24*7)