About the role
Position Title: Customer Success Engineer
Experience: 3- 5Years
Location: Ahmedabad (WFO)
About Motadata:
Motadata is a renowned IT monitoring and management software company that has been transforming how businesses manage their ITOps since its inception. Our vision is to revolutionize the way organizations extract valuable insights from their IT networks.
Bootstrapped since inception, Motadata has built up a formidable product suite comprising cutting-edge solutions, empowering enterprises to make informed decisions and optimize their IT infrastructure. As a market leader, we take pride in our ability to collect and analyze data from various sources, in any format, providing a unified view of IT monitoring data.
We are customer-centric and continuously strive for excellence, enabling organizations to tackle complex IT challenges with ease. We’re looking for folks who want to join us in unlocking the true potential of IT together!
Position Overview:
We are seeking a skilled and proactive Customer Success Specialist to join our team. The successful candidate will be responsible for providing technical support to customers, ensuring that issues are resolved efficiently through our ITSM ticket system while adhering to customer SLAs. This role requires a strong understanding of application technical support, as well as experience with Linux, networking, and virtual environments.
Role & Responsibility:
The list of role and responsibilities of the Customer Success Engineer are as follows (please note this is general indication of expectations, and not an exhaustive list of duties):
• Providing technical support to customers
• Customer issue resolution through ITSM, Ticket system
• Ensure Customer SLA are adhered
• Work with team and ensure healthy, progressive environment in team
• Ensure customer Satisfaction is achieved through defined Criteria
• Ensure proper RCA, Documents are prepared and maintained.
Skills and Qualifications:
• Experience in working with Application Technical Support
• Ability to quickly understand, analyze customer issue
• Experience working with Linux, Networking, Virtual Environment
• Good Verbal Communication skills
• Ability to analyze logs files, networking , database issues using Linux , Networking or Windows Commands
• Positive Attitude
Nice to Have:
• Redhat Administration Certification
• Database Administration Certification
• Microsoft Administration Certification
• Experience working with SLA and Escalations
• Experience working with Databases –Relational, Time Series