About the role
MS Dynamics CRM
Must have knowledge in customizing Dynamics CRM components, like: Apps, forms, fields, views, ribbons, etc...
Must have knowledge working with SQL Server database, at least the part related to MS Dynamics CRM DB and it's configuration
Must have knowledge working with Internet Information Server (IIS)
A Minimum of 1 MS Dynamics CRM 365 Project in Customer Service module including, but not limited to:
Case Management
SLA
Case Routing Rules
Dashboards and views
Must have experience in designing and working with SSRS reports with SQL query/FetchXML knowledge
An intensive knowledge in Dynamics CRM 365 Plugins, Workflows, Custom Workflow activities, Actions, Business Process flows and Business rules.
Ability to implement .NET based Web APIs