About the role
Job Description:
Administers, supports, and maintains mobile device hardware, software and infrastructure mobility tools including VMware AirWatch, Apple School Manager, Microsoft Intune, and Android for Work. Mobile device platforms include Windows 10, Android and iOS, running on wireless networks, for the purpose of supporting mobile infrastructure environments. • Collaborates with a variety of internal and external parties (e.g. district personnel, Systems Engineers, Data Systems Analysts, users, etc.) for the purpose of providing and/or receiving information and ensuring project success. • Collaborates with the Enterprise Applications and Information team to document, test, and publish requested applications following a department approval procedure for the purpose of documenting, supporting, and enhancing user requested technology.
• Creates and maintains documentation for the purpose of accurately tracking applications including origin, licensing, affected users, and installation and upgrade history. • Creates transforms to manipulate Microsoft Installer (MSI) packages, repackages and/or wraps current installations utilizing various industry standard technologies such as Flexera AdminStudio, InstallShield, and Microsoft Orca for the purpose of distribution throughout an enterprise software deployment system. • Creates, administers, and troubleshoots Active Directory Group Policies (GPO) for the purpose of addressing organizational needs and providing operational capabilities to users. • Maintains existing systems (e.g. add or update requested changes, enhancements, data source changes, creating code, adding additional functionality, etc.) for the purpose of providing production support in ensuring the ongoing availability of information needed to meet mandated requirements.
• Oversees assigned work activities and/or projects (e.g. system upgrades, software installation, etc.) for the purpose of meeting district technology requirements and needs. Job Description: Printed 1/31/20 Page 2 • Participates and collaborates effectively in a team environment for the purpose of ensuring success of the whole department. • Participates in meetings, workshops and/or trainings (e.g. long-term district technology planning, software application revisions, etc.) for the purpose of conveying and/or gathering information required to perform job functions.
• Performs software installations, upgrades, and security and maintenance patches to client operating systems and application software through SCCM / MECM, and creates and maintains device security policies for the purpose of managing and protecting our Windows endpoints. • Provides application requirements/needs analysis, design, documentation, testing or modification, and implementation of multifaceted computer systems and/or complex machine operating systems based on and related to user or system design specifications for the purpose of addressing organizational needs and providing operational capabilities to users. This includes creating Change Control requests as necessary.
• Recommends equipment, supplies and materials (e.g. new software applications, etc.) for the purpose of identifying required items to provide appropriate services. • Researches a variety of related subjects (e.g. computer hardware and software applications, programming languages, and current technology, etc.) for the purpose of being knowledgeable on trends and recommending acquisitions. • Responds to inquiries from a variety of sources (e.g. staff, administrators, school site personnel, outside vendors and service providers, etc.) for the purpose of providing technical assistance, advice and support.
• Tests and/or monitors the testing of software applications (e.g. new software, upgrades, etc.) for the purpose of ensuring that product matches defined requirements and expected functionality. • Troubleshoots application software for the purpose of isolating bugs and resolving issues and/or providing user training.
• Utilizes appropriate project management tools, processes, and procedures for the purpose of effectively managing and completing projects. • Writes PowerShell, Windows Batch Script, and Visual Basic scripts to automate and refine processes used to support the images and packages for the purpose of providing a zero touch effort.
Any Degree
Job Requirements:
Minimum Qualifications Skills, Knowledge and Abilities SKILLS are required to perform multiple, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: strong troubleshooting skills; experience in creating and maintaining programmatic and technical documentation to insure efficient planning and execution; ability to manage and document system configurations; experience working on deployments in large, multi-site environments with 1000+ users; good oral and written communication skills; planning and managing projects; preparing and maintaining accurate records including developing and maintaining time estimates and schedules; and using pertinent software applications.
Job Description: Printed 1/31/20 Page 3 KNOWLEDGE is required to perform advanced math; read technical information, compose a variety of documents, and/or facilitate group discussions; and analyze situations to define issues and draw conclusions. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: strong working technical knowledge of commonly used application installation and packaging tools and processes (MSI / MSIX / EXE / APPX); understanding of enterprise software distribution and Operating System Deployment (OSD), including design, implementation, and experience customizing/extending these solutions/capabilities across large scale enterprises; excellent understanding of HW/BIOS/Driver/Firmware/OS relationships; experience with Mobile Device Management (MDM); experience with Active Directory (Users and Computers) including security permissions and excellent understanding of Group Policy Objects (GPO); proficiency with Microsoft Office applications; current generation and legacy application/scripting languages; system design; knowledge of Windows 10 operating system features, good knowledge of file systems and registries, and key upgrade requirements; knowledge of Office 365 deployment strategies and key upgrade requirements; heavy scripting /automation experience; process and data modeling techniques; database theory; technologies and tools; benefits and limitations of technology; and project management. Familiarity with SCRUM project methodologies preferred.