About the role
- And knowledge/hand-on experience on Cisco WebEx Unity
- Voice projects handling experience
- Troubleshoot user call quality problems using advanced diagnostic troubleshooting toolset and Call Quality Dashboard.
- Access and manage all reports in the Microsoft Teams admin centre as per business requirements.
- Provision, manage, and maintain systems used to deliver emergency 911 services to customer office voice terminations.
- Assign DIDs to new users.
- Liaison with Masergy for PSTN related issues
- Coordinate the address and voice numbering and dialling plan, in compliance with E-164 dialing schemes such as the NANP and IDD
- Manage Trunk utilization of SBC in Teams Admin Centre.
- Trunk Certificate management, upgradation, and monitoring.
- Call queue configuration and management. Create, update, and manage KB document for service desk and user.
- Create and Modify the Auto Attendants, Call Queues for Call Routing requirements.
- Work with Masergy for any Service Provider related issues on PSTN trunks
- Monitoring usage of Trunks of PSTN.
- Reporting related to Teams Admin Center for Quality issues.
- Create and Modify the Auto Attendants, Call Queues for Call Routing Requirements
- Monitoring usage of Trunks of PSTN.
- Reporting related to Teams Admin Centre for Quality issues
- Person need to be dynamic and flexible to work on extended hours, some project mgmt activities like tracking, collaboration, meetings, vendor mgmt etc.