About the role
- Design, develop, and deploy scalable solutions within Dynamics 365 CE focusing on Customer Insights and Journeys.
- Configure and customize workflows, plugins, JavaScript, and Power Platform components to meet business requirements.
- Build and maintain data integration pipelines using Azure Data Factory, APIs, and Power Automate.
- Optimize data models and architecture for advanced analytics and journey mapping.
- Perform system updates, patches, and performance tuning to ensure high availability.
- Provide technical support, troubleshooting, and end‑user training.
- Collaborate with cross‑functional teams to gather requirements and translate them into technical designs.
- Conduct code reviews, enforce version control, and adhere to development standards.
- Create Power BI dashboards and reports to visualize customer insights.
- Participate in DevOps processes, including CI/CD pipeline configuration for Dynamics 365 solutions.
- 8+ years experience developing Microsoft Dynamics 365 CE solutions, especially Sales, Customer Service, and Marketing modules.
- Deep expertise in Customer Insights and Journey Orchestration within the Dynamics 365 ecosystem.
- Proficiency in JavaScript, .NET, Power Apps, and Power Automate for customization.
- Strong data management skills using Power Platform, Azure Data Factory, and APIs.
- Experience with SQL, data modeling, and creating visualizations using Power BI.
- Ability to design, build, and maintain integration processes across platforms.
- Knowledge of software development best practices, version control, and code review processes.
- Excellent problem‑solving, troubleshooting, and performance tuning abilities.
- Strong communication and teamwork skills in a global environment.
- Preferred: Microsoft Dynamics 365 certifications and familiarity with Azure DevOps tools.