About the role
Job Description:
· Microsoft Teams Rooms application issues (login, app crashes, stuck on joining meeting)
· MTR device health (console, compute unit, touch panel)
· Audio/video devices (camera, mic, speaker) basic troubleshooting ( With Remote support team)
· Display issues (TV/monitor not working, resolution issues) - ( With Remote support team)
· Teams Rooms resource account configuration (sign-in issues, password sync)
· Exchange mailbox / calendar integration issues
· Device configuration profiles (via Intune / Teams Admin Center)
· Network connectivity within the organization (LAN/Wi-Fi in office)
· Firewall/proxy issues affecting Teams connectivity (internal fixes)
· Basic bandwidth checks
· Teams Rooms app updates
· Firmware updates for certified MTR devices
· OS updates (where managed by IT)