About the role
Group Company: AU Small Finance Bank Limited
Designation: National Claims Manager Bancassurance
Office Location: Jaipur/ Mumbai
Position description: National Claims Manager Bancassurance
Primary Responsibilities:
- National Claims Manager Bancassurance
Additional Responsibilities:
•Enhance claims settlement TAT through process optimization and automation.
•Reduce claims rejection percentage by improving documentation, SOPs, and internal checks.
•Develop and maintain SOPs for all types of claims, including Motor, Health, Life, Credit Life, and other asset-based claims.
•Ensure record management as per regulatory guidelines and minimum information requirements.
•Strengthen compliance with guidelines from IRDAI, insurance partners, and internal audit frameworks.
•Prepare and manage BRDs for claims systems (Motor, Health, Life, Others).
•Implement a transparent customer journey on website and mobile app (AU0101).
•Establish end-to-end integration with all insurance companies for a unified claims view (AU Claims Portal).
•Build and manage claims MIS, dashboards, KPIs, and business analysis reports.
•Develop an in-house unified system with end-to-end data integration for real-time claims tracking.
Educational qualifications preferred:
- Degree: Graduate / Postgraduate – Preferably B.Tech (mechanical/automobile)
Functional Competencies:
Experience in BFSI/Bank-led Claim & insurance specialized in General Insurance.
(Claims experience with Insurance Broking companies, Bank or General Insurance Cos.)