About the role

Job Purpose “This position is open with Bajaj Finance ltd.” Duties and Responsibilities ? Own all FCU activities ? pre and post sourcing for all products, in the region across all locations. ? Minimizing fraud losses to ensure robust portfolio health. ? Managing and supporting effective deployment of FCU officers. ? Conducting extensive non starter investigations through location fraud management teams to reduce fraud rates. ? Effectively engage with operations, collections and sales teams to contribute towards overall reduction in fraud loss, across locations in the region. ? Proactively identifying fraud trends and taking effective corrective measures. Also continuously engaging with key location teams and central team to identify process improvement opportunities. ? Engaging with location fraud management officers in cracking fraud gangs. This will involve working closely with law enforcement agency and lawyers. ? Provide regular feedback to central policy team basis field learning?s. ? Identifying the training needs of all front end sales staff by analyzing the changes in fraud trends. Ensuring the training is done in timely manner. ? Co-coordinating mystery shopping and seeding activities on dealers, agencies and executives to minimize frauds. ? MIS with suitable analysis, providing meaningful insights. ? Achieving & exceeding goals and targets. ? Grooming and management of the team to achieve their respective targets. ? Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Required Qualifications and Experience "? Graduate/Post Graduate with 8-10 years of relevant experience or knowledge.
? Retail Fraud control / Collections experience.
? Good communication, analytical skills and an eye for detail."

National Lead - Risk Containment Unit

About the role

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