About the role
English Version
Job Title: National Strategic Accounts Manager
Location: Mumbai
Experience: 5-8 Years
About the Role:
As a National Strategic Accounts Manager at Your Company, you will own and nurture relationships with enterprise customers, driving revenue growth and operational excellence across the entire customer lifecycle. Your expertise will directly impact our market leadership and customer success.
Role and Responsibilities (What You'll Do):
- Serve as the primary relationship owner for assigned enterprise accounts, ensuring end-to-end management of the customer lifecycle from opportunity identification to closure.
- Drive incremental revenue growth across all product lines through strategic account planning, cross-selling, and up-selling initiatives.
- Safeguard existing revenue streams by proactively managing account health, mitigating competitive threats, and addressing tariff revisions.
- Develop and execute accurate business plans and revenue forecasts, including order booking, gross/net additions, churn, billing, collections, and bad debt reduction.
- Collaborate with cross-functional teams to align on tariff offerings, coordinate order fulfillment, resolve issues, and ensure seamless service delivery in line with agreed SLAs/MSAs.
- Facilitate timely collections and support the reduction of bad debts by working closely with the collections team.
- Maintain comprehensive account dossiers, account plans, and heat maps, updating them regularly to reflect current engagement and opportunities.
- Lead account engagement and mapping across multiple organizational levels and verticals, ensuring robust stakeholder management and customer experience.
- Ensure strict adherence to all internal processes, systems, and compliance requirements, fostering operational excellence and continuous improvement.
Qualifications (What You'll Bring):
Must-Have:
- Proven experience in strategic account management, enterprise sales, and solution selling within telecom or technology sectors.
- Demonstrated success in C-level engagement, stakeholder management, and managing complex, global accounts.
- Strong expertise in business planning, revenue forecasting, order booking, churn management, and service delivery management.
- Proficiency in cross-selling, up-selling, and driving revenue growth through account-based strategies.
- Experience in SLA/MSA management, collections management, bad debt management, and cross-functional collaboration.
- Ability to operate effectively in a matrix organization and manage international, distributed teams.
- Excellent communication, decision-making, and relationship management skills.
- Strong process compliance orientation and operational excellence mindset.
Preferred:
- MBA and/or Engineering background.
- Domain expertise in telecom or technology sales.
- Experience in change management, competitive analysis, product knowledge, and market trend analysis.
- Demonstrated ability to work in multicultural environments and lead in high-growth, high-uncertainty settings.
- Strong learning agility and adaptability to new products and market trends.
Why Join Us? (Company, Culture & Benefits):
Your Company is a leader in AI-driven talent solutions, empowering global enterprises to achieve hiring excellence. We foster a collaborative, high-performance culture focused on customer success, innovation, and continuous growth. Enjoy competitive compensation, comprehensive health benefits, professional development, and a supportive work-life balance.
Our Commitment to You (Inclusivity & Process):
We are an Equal Opportunity Employer committed to diversity and inclusion. We welcome candidates from all backgrounds and make hiring decisions based on merit. Please ensure you have the legal right to work in this specific location before applying.
We encourage candidates of all backgrounds to apply. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations: We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Join Our Journey:
We are Your Company, and our future is built by you. Bring your unique talent to a team that champions growth, innovation, and belonging. Apply now to start your journey.