About the role
- Provide L2 production support for Guiding Care integration workflows or any other related healthcare applications. - Debug API calls, middleware logs, and SQL data issues. - Conduct root cause analysis and apply minor bug fixes/patches in C#/.NET. - Develop automation scripts for configuration validation and regression testing. - Collaborate with L2 support, Dev, and QA teams on hotfixes and releases. - Monitor integration endpoint performance and resolve bottlenecks. - Maintain knowledge base for recurring issues and solutions. - Participate in on-call rotation (24x7 model, flexible shifts). - Extensive experience in technical support, system administration, or development related to healthcare management systems on the Facets platform. - Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care. - Experience with claims processing, benefits management, and provider network management in the healthcare space. - Strong familiarity with databases and writing complex SQL queries. - Experience in system integrations, including REST APIs. - Ability to communicate with internal and external stakeholders in high-pressure situations (Major incidents / Application outage). - Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.). - Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP). - Experience with reporting tools such as Tableau, Power BI, or equivalent. - Knowledge of HIPAA and other healthcare regulations. - Usage of AI in Application Support. - Bachelor's degree in Computer Science, Information Technology, or related field. Please note that this position requires strong communication skills, the ability to lead, and a solid understanding of the .Net & MS tech stack. If you meet these qualifications and are looking to make a difference in the healthcare industry, we encourage you to apply.