About the role
Provide L2 / L3 production support for Guiding Care / US Healthcare integration workflows or any other related healthcare applications. Debug API calls, middleware logs, and SQL data issues. Conduct root cause analysis and apply minor bug fixes/patches in C#/.NET. Develop automation scripts for configuration validation and regression testing. Collaborate with L2 support, Dev, and QA teams on hotfixes and releases. Monitor integration endpoint performance and resolve bottlenecks. Maintain knowledge base for recurring issues and solutions. Participate in on-call rotation (24x7 model, flexible shifts). Minimum 6 years of Experience in .NET (C#, ASP.NET, SQL Server) Extensive experience in technical support, system administration, or development related to healthcare management systems (on Facets / GuidingCare platform) is beneficial. Experience with claims processing, benefits management, and provider network management in the US healthcare space is added advantage Strong familiarity with databases and writing complex SQL queries. Experience in system integrations, including REST APIs. Ability to communicate with internal and external stakeholders in high-pressure situations (Major incidents / Application outage). Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP). Experience with web services. Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus. Knowledge of HIPAA and other healthcare regulations. Usage of AI in Application Support. Bachelor's degree in Computer Science, Information Technology, or related field.