Network Analyst / TSAAS Coordinator

Position: Network Analyst / TSAAS Coordinator
No. of Openings: 2
Location: Pune (Work from Office)
Experience: 1 – 3 years
Notice Period: Immediate Joiners Only
Compensation: Up to 6 LPA (Maximum 30% hike on last drawn CTC, based on performance & current salary)

• Provide L1/L2 network and telecom support to ensure smooth operations in a 24/7 environment.

• Monitor, troubleshoot, and coordinate resolution of network and telecom-related issues.

• Work closely with US-based teams, ensuring clear communication and timely updates.

• Document and track incidents, service requests, and resolutions using defined tools and processes.

• Escalate critical issues and follow up until closure.

• Ensure compliance with internal policies, service agreements, and SLAs.

• Graduate degree (mandatory).

• 1–3 years of relevant experience in networking or telecom support.

• Strong knowledge and working interest in the Telecom domain.

• Excellent verbal and written communication skills with neutral accent (no MTI issues).

• Prior US client exposure is mandatory for experienced candidates.

• Ability to work in rotational shifts, including night shifts (24/7 support environment).

• Service Agreement: 2 years (mandatory).

• Interview Process:

  • One in-office interview round is mandatory.

  • The second round will be conducted virtually (MS Teams with video recording).

  • Order of rounds may vary.