About the role
Network Operations Engineer
About the Role
We're looking for a Network Operations Engineer to join our CloudOps team and keep our infrastructure secure, patched, and available around the clock. You'll monitor and support a multi-cloud environment, primarily Azure, with an AWS footprint, spanning Windows, Linux, and SQL Server systems. Coverage runs follow-the-sun, so you'll be part of a rotation that ensures alerts never go unwatched, wherever in the world they fire.
What You'll Do :
Monitor & Respond
- Watch infrastructure health, performance, and security across Azure, AWS, Windows, Linux, and SQL Server using our monitoring and observability tools.
- Triage incoming alerts, assess severity, and take action — or escalate with clear context — as part of a follow-the-sun on-call rotation.
- Diagnose and resolve incidents using established runbooks, and document what happened, why, and how it was fixed.
Patch & Maintain
- Plan, schedule, and execute patches and updates across cloud resources, servers, and databases, coordinating maintenance windows to minimize business impact.
- Keep patch and compliance records current to meet security and regulatory requirements.
Improve & Report
- Track SLA, MTTR, and MTBF metrics, and report on system reliability to stakeholders.
- Contribute to post-incident reviews and refine runbooks, alert thresholds, and escalation policies based on what you learn.
- Flag opportunities to automate repetitive operational work.
What You Bring
- 2–4 years in cloud operations, systems administration, or network operations.
- Network Configuration experience:- set up and troubleshot VPNs, DNS, subnets, and routing.
- Hands-on experience with Azure; exposure to AWS is a plus.
- Comfort administering both Windows and Linux systems, plus familiarity with SQL Server.
- Experience with monitoring/alerting tools (e.g., Azure Monitor, Log Analytics, or equivalent) and patch management processes.
- A track record of clear incident documentation and communication under pressure.
- Willingness to work a follow-the-sun on-call rotation, including off-hours coverage.
Nice to Have
- Azure certifications (AZ-104, AZ-900) or AWS equivalents.
- Scripting experience (PowerShell, Python, or Bash) for automation.
- Familiarity with Infrastructure-as-Code (Bicep, Terraform, ARM) or CI/CD pipelines.
- Background in SRE practices or backup/disaster recovery (RTO/RPO).
Salary Range: ₹12,00,000 to ₹18,00,000 plus 10% bonus