About the role
End Client: DXC Technology
Location-- Pune
NP - 15 days
Required Qualifications:
- 5+ years in cloud security/network infrastructure, focusing on Zscaler (ZIA, ZPA)
- Proven senior-level expertise in Zscaler platform management
- Deep understanding of cloud infrastructure (AWS, Azure) and security frameworks
- Experience with CI/CD, DevOps, and IaC - Terraform is preferred
- Proficiency in IT Service Management tools (e.g., ServiceNow)
- Strong leadership, mentoring, and communication skills
- Demonstrated ability to develop junior staff in technical skills, especially Zscaler
- Bachelor's degree in Computer Science, Engineering, or related field
- Fluency in English; additional languages beneficial
Preferred Qualifications:
- Zscaler certifications (ZIA, ZPA)
- Cloud security certifications (AWS, Azure, CISSP, etc.)
- Track record of driving improvements in agile environments
- Experience creating and delivering technical training programs
Key Responsibilities:
1. Strategic Leadership:
- Provide in depth support and troubleshooting related to Zscaler-based secure access solutions
- Provide technical input shaping product future
2. Technical Excellence:
- Optimize Zscaler configurations for evolving business needs
- Stay current with platform updates, recommending improvements
- Lead process optimization through automation and Infrastructure as Code (IaC)
3. Problem Solving:
- Resolve high-priority L2/L3 incidents
- Provide expert guidance on complex issues
4. Collaboration & Growth:
- Work cross-functionally to integrate security solutions
- Mentor junior engineers to become proficient in Zscaler support
- Develop and deliver Zscaler-specific on the job training
5. Knowledge Transfer:
- Create and maintain documentation for Zscaler best practices
- Establish a knowledge base for common Zscaler issues and solutions
- Conduct regular knowledge-sharing sessions on Zscaler technologies