About the role
A Network Service Engineer ensures the availability, performance, and stability of enterprise network services through proactive monitoring, incident resolution, troubleshooting, and change implementation across LAN, WAN, SD-WAN, Security, DDI, SASE.
Responsibilities:
- Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreements.
- Manage daily operations of WAN, LAN, WLAN, SD-WAN, DNS/DDI, Load Balancing
- Monitor network performance, availability, capacity, and service health.
- Perform incident management, troubleshooting, and service restoration activities.
- Support Major Incident Management (MIM) and engage vendors/TAC teams for critical issues.
- Execute approved changes, validate implementations, and perform post-change verification.
- Create and maintain operational runbooks, SOPs, and technical documentation.
- Perform root cause analysis (RCA) and drive preventive actions for recurring issues.
- Manage CMDB updates, asset inventory accuracy, and lifecycle activities.
- Collaborate with application, cloud, security, and infrastructure teams to ensure end-to-end service availability.
- Participate in on-call and escalation support for business-critical services.
- Contribute to continuous service improvement, operational efficiency, and automation opportunities.
Requirements:
- A minimum of 5 years of experience is required.
Must-Have Skills:
- Certification: JNCIP MIST AI, CCNP, BlueCat Associate.
- Network Observability and Monitoring.
- SD-WAN (Cisco, Juniper).
- DC LAN (Cisco, Arista).
- F5 LTM and GTM.
- SASE (Alkira).
- Routing and Switching (BGP, OSPF).
- Incident and Problem Management.
- Performance and Capacity Management.
- Log Analytics and packet analysis.
Additional Information:
- The candidate should have a minimum of 5 years of experience in network infrastructures.
- A 15-year full-time education is required.
- 15 years full time education.