About the role
B. Tech / B. E in CS/IT/EE or MCA; With 1 years of IT experience
Or
Any Graduate having 4 years of IT experience with Network certification
Knowledge of standard internet protocols such as SSH, FTP, SFTP, HTTP, POP, SMTP, IMAP, SNMP etc, Knowledge of diagnostic tools such as trace route, ping, and other cots product for internet monitoring
Knowledge of installation, configuration and troubleshooting of various packages on Linux OS and Microsoft OS, Monitor and maintain computer systems, Troubleshooting wide area networks, servers and routers, local area networks, and switches, Install or upgrade software and hardware. SIEM Monitoring
Eye-on-the-glass monitoring, managing Incident triaging, assignment and basic troubleshooting and assigning incidents to L2 by working in 24*7 environment,
Responding to technical inquiries, logging service and repair,
Good communication skills