About the role
• Assist guests in connecting to the hotel network and perform MAC address
binding whenever required.
• Conduct daily Wi-Fi and mobile signal testing across guest rooms and public
areas.
• Identify weak signal zones and escalate them to the NOC team for resolution.
• Monitor ISP links and report network outages promptly.
• Maintain daily logs of customer complaints, resolutions, and network activities.
• Coordinate with the IT Manager and NOC for issue resolution and preventive
maintenance.
• Perform software updates on network devices whenever applicable.
• Review and validate manually added devices on a monthly basis and coordinate
with the NOC for system cleanup.
Requirements• Diploma or Degree in Computer Science, Information Technology, Electronics, or
a related field.
• 1–3 years of experience in Network Support, IT Support, Help Desk, or Wi-Fi
Support.
• Freshers with strong networking knowledge may also be considered.
• Basic understanding of networking concepts, routers, switches, wireless access
points, TCP/IP, and troubleshooting.
• Good communication, customer service, and problem-solving skills.
• Willingness to work in shifts and support hotel operations.