About the role
Role & Responsibilities
- Monitor enterprise-grade networks 24x7 using SIEM, Zabbix, PRTG, and SolarWinds tools to detect anomalies, outages, and security events in real-time.
- Respond to and resolve Tier 1–2 network incidents — including router/switch failures, firewall blocks, DNS issues, and bandwidth congestion — with documented root cause analysis.
- Coordinate with L3 engineers, cloud teams, and external vendors to escalate complex infrastructure issues and ensure SLA compliance.
- Automate routine NOC tasks — alert triage, log aggregation, ticket classification — using Python, PowerShell, or shell scripting to reduce MTTR.
- Maintain accurate NOC runbooks, incident logs, and performance dashboards for audit readiness and continuous improvement.
- Support on-call rotations and participate in post-incident reviews to refine detection, response, and recovery workflows.
Skills & Qualifications
Must-Have
- CCNA
- Network Monitoring Tools (PRTG, SolarWinds, Zabbix)
- Firewall Management (Fortinet, Palo Alto, Checkpoint)
- SIEM Platforms (Splunk, QRadar, LogRhythm)
- Incident Management (ITIL Framework)
- Scripting (Python, Bash, PowerShell)
Preferred
- CISSP or CompTIA Security+
- Experience with AWS/Azure networking (VPC, Route53, NSGs)
- familiarity with NIST or SOC2 compliance frameworks
Benefits & Culture Highlights
- Work in a high-availability NOC environment with global exposure and cross-functional collaboration.
- Growth path into Network Security, Cloud Ops, or DevOps roles with internal certifications and mentorship.
- 24x7 shift allowances, performance bonuses, and flexible PTO policies for on-site NOC staff.