About the role
Why we're hiring:
Own the service-management processes and quality for the M365 estate, ensuring consistent, well-governed operations and continuous improvement across the Kyndryl-delivered service.
What you'll be doing:
- Define and maintain M365 service-management processes and standards.
- Govern Kyndryl process adherence, SLAs and service quality.
- Own service reporting, reviews and continuous improvement.
- Drive problem management and root-cause elimination.
- Support audits, compliance and governance.
- Coordinate day-to-day delivery with Kyndryl run teams across incident, request and problem management.
- Govern operational SLAs and KPIs and drive partner service improvement.
- Manage operational escalations and ensure low-risk, well-controlled change.
What you'll need:
- Service management and process design for M365.
- ITIL and continual-service-improvement practice.
- Vendor governance and SLA reporting.
- Data analysis and reporting.
- Stakeholder management.
- Proven experience leading operational teams for the relevant platforms.
- ITIL / service-management experience and a vendor-coordination track record.
- Relevant certifications or equivalent experience.
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
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