About the role
Responsibilities:
- Maintain and scale more than 1,000 New Relic artifacts through automation.
- Build and support production-quality Python automation and Terraform-based deployment workflows.
- Develop and maintain New Relic dashboards, NRQL, alert policies, conditions, notification workflows, and related APIs/NerdGraph integrations.
- Own initial intake triage, clarify requests, track tickets, set expectations, and route work to the appropriate technical owners.
- Reduce alert noise, configuration drift, duplicate or stale assets, and unowned monitoring content.
- Partner with application, cloud, security, infrastructure, and platform teams on telemetry, ownership, severity, routing, and service-level indicators.
- Use Git-based pull requests and controlled promotion practices for observability configuration.
Requirements:
- Key Skills: New Relic, Python, Terraform, AWS, automation of 1,000+ artifacts, and intake triage are core. Grafana/LGTM is a future-stage capability.