About the role
Please find the below requirements for office 365.
Candidate should be good in Server based administration.
Be at the forefront of resolving technical issues incidents and administering the M365 environment for stable and efficient operations of the M365 suite, including Email, Teams, OneDrive, SharePoint, Power Automate/Apps, Viva suite (Engage, Connections), and Office/Outlook/OneDrive client app configuration.
Responsibilities
• Subject matter expert for M365 collaboration services. Provide day-to-day administration and Level 3 support of M365 suite.
• Work cross-functionally within IT and organizational/external partners to implement and maintain collaboration services to meet enterprise objectives.
• L3 escalations / Incident management, Major Incident participation and resolution, including root cause analysis and problem report, within defined Service Level Agreement durations.
• Monitor health and performance of M365 services and apps. Work with Microsoft and other vendors to track outages to vendor SLAs and to facilitate timely service desk and user