About the role
Facilitate onboarding and digital workflow training for customer-side staff and site-level trainees.
Guide patients through the prosthetic fitting process, including education on device usage and care.
Coordinate on-site with clinicians, technicians, and stakeholders to ensure timely service delivery.
Provide ongoing support for troubleshooting related to digital prosthetic fabrication and delivery.
Assist with patient follow-up visits and outcome assessments.
Ensure execution according to SOPs across all clinical, production, quality and management business processes at the customer site
Act as the on-ground escalation point for any operational or service-related challenges and coordinate with internal teams to resolve technical or service issues.
Monitor device usage, capture patient and partner feedback, and relay improvement suggestions.
Ensure 100% documentation of all patient-related processes and maintain record accuracy.
Support in the execution of account expansion opportunities.
Requirements
Bachelor's or Master's in Prosthetics & Orthotics or engineering discipline.
0 - 6 months in a clinical or customer-facing healthcare role.
Deep understanding of the prosthetics and orthotics processes
Excellent verbal and written communication skills
Empathy and ability to build rapport with patients and stakeholders
Adaptability to work in field conditions across diverse locations
Problem-solving mindset with attention to detail
Collaborative attitude to coordinate with cross-functional teams
Preferred Qualifications:
Experience of fabrication of laminated socket, pin type sockets and soft insert are added advantages.