Officer-Employee Engagement

1. POSITION DESCRIPTION

JOB TITLE

Officer-Employee Engagement

GRADE

DM-II

DEPARTMENT

Human Resources

LOCATION

Region

SUB-DEPARTMENT

Employee Engagement

TYPE OF POSITION

Full-time

REPORTS TO

Manager-EE

REPORTING INTO

NA

1. ROLE PURPOSE & OBJECTIVE

1. Person will work as Employee relations SPOC & would partner with of the respective State / Cluster.

2. Make sure that employees feel committed to their organization’s goals and values and motivated to contribute to organizational success.

1. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• NA

• NA

1. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

1. Lead Engagement & Liaison with Business to understand their manpower requirement, priorities resourcing accordingly.

2. Responsible to provide trained manpower to Business and is productive within 3 weeks of joining to the respective location.

3. One to one interaction with individual staff for their queries /Managing Low Performers (PIP).

4. Responsible for executing engagement interventions to enhance Trust Index

5. To co-ordinate and evaluate the effectiveness of the workforce engagement strategy.

6. To establish benchmarks and targets against which future improvements can be made.

7. Hiring: - CRO, FIO & other supporting vertical as well with in TAT.

Customer (Both Internal & External)

1. Educate Branch staff about all policies & processes adhered & amended by Ujjivan from time to time

2. Act as a catalyst between branch employees & HR to make Ujjivan best place to work.

3. Conflict management –Address issues in the field in full co-ordination with the line managers - Establishing Rapport with the branch Staff & provide early feedback on any issues of dissatisfaction especially in the area of local supervision & management.

4. Career Advancement Plan – Motivating employees on the opportunities across the region, handholding and ensuring the implementation of orientation plans at the branches, post training.

5. Managing End to end employee life cycle and give handholding to employees.

6. State / Cluster Level owner of execution of the employee engagement activities and measure the outcomes (activities includes regional festival, employee anniversary gifts, family connect plan, sports tournament & Organizing Health & Medical checkup Camps for employees)

7. Make Suring full & final settlement is on time (Branch clearance, Supervisor clearance, SHR clearance, IT assets).

8. Ensuring confirmation as per process and helping concern supervisor to follow the process.

9. Sharing payroll input to concern person within 100% efficiencies.

10. Following up with supervisor to completion probation appraisal is on time.

11. Handling as a regional/cluster spoke for sharing confirmation data with corporate team or business spoke (Daily resignation tracker, head count signs off etc.)

Internal Process

1. Regular Coordination with RLT on Issues & for resolutions

2. Min 1/3 branch visits in a month. All branches to be visited in one quarter. Acting as an independent advisor for employees in tough situations

3. Maintain a track of one to one interaction with branch staff& solution & counsel their issues

4. Regional priorities and executing variance stage of branches/branch employee. (e.g.: EPFO data correction, KYC updation, various MIS etc.

5. Helping people understand the value of their individual contributions.

6. Improving communications.

7. Recognizing good work.

Innovation & Learning

1. Ensure that all members of the Branch staff are up to date on all relevant circulars and Benefits offered to them

2. Assisting adherence to training/ mandatory training programs for branch staffs/completion Mandatory course on Swayam.

3. Ensure adherence to training man-days/ mandatory training programs for branch staff.

4. Coordinate with Distribution / Concern teams on people related matters; support branch activities to foster teamwork and continuously make Ujjivan a great place to work.

5. Make sure the coordination between staff of different teams, to build a collaborative spirit and shared sense of purpose

1. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• UG or PG

Experience(Years and Core Experience Type)

• 2 to 4 Years

Certifications

• If required

Functional Skills

• Employee Sensitive Approach

• Decision making aptitude

• Analytical skills

• Sound on Compliances

• Process Driven

• Team player

Behavioral Skills

• Stakeholder Management

• Excellent Listening skills

• Customer Oriented

Competencies

• Individual Contributor

• Training Skills

• Grievance handling Skills

• Self-Driven & Result Oriented

1. KEY INTERACTIONS

INTERNAL

EXTERNAL

1. Regional HR Team / Branch Staff

2. Business Team (DM/RSM/MSE team/Housing/PL/VL/Collection/CRM/AM) and all the Supervisors.

3. Control Functions (Credit, Audit & Vigilance, Credit housing, Operation, IT, Legal & risk etc. )

1. MFIN, Potential candidates

2. Compliance Departments (PF)

3. Other Agencies (Recruitment Vendors) / Capacity building institutes, HR berry, My , CSPI, ascent HR)

PREPARED BY

DATE

REVIEWED BY

DATE

LAST UPDATED BY

DATE