Officer – HR Operations

1. POSITION DESCRIPTION

JOB TITLE

Officer-HR Operations

GRADE

DM-II

DEPARTMENT

Human Resources

LOCATION

HO

SUB-DEPARTMENT

Operations

TYPE OF POSITION

Full-time

REPORTS TO

Manager - Operations

REPORTING INTO

NA

1. ROLE PURPOSE & OBJECTIVE

• Responsible for conduct of post-joining formalities including creation of employee code and making system-related updation.

• Responsible for HR Lifecycle Management through HRIS/HRMS; also supporting all related activities of data migration to HRMS.

• Responsible to raise ticket with the vendor to resolve software/system related issues that cannot be resolved within internal matrix of escalation

• Responsible for initiation of background verification and closure of insufficiency cases within agreed timelines.

• Responsible for scanning, uploading and maintaining corporate employee’s personal files and conducting quality checks to ensure proper maintenance of employee personal files in the regions.

• Responsible to provide Document Management System and Human Resource Management Software related inputs for preparation of HR monthly scorecards.

• Responsible for real time updation of information in HRMS, file trackers and maintaining the audit trail.

• Responsible to liaison with regions to conduct necessary quality checks at regular intervals.

1. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• CAPEX / OPEX Budgets resting with the role

• Key Projects handled

• Key Policies drafted

• Key regulatory reports submitted

1. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

• Responsible for conduct of post-joining formalities including creation of employee code and making system-related updation.

• Responsible for initiation of background verification and closure of insufficiency cases within agreed timelines.

• Responsible for HR Lifecycle Management through HRIS/HRMS; also supporting all related activities of data migration to HRMS.

• To follow up with Regional HR SPOCs to ensure mandatory documents are collected within defined timelines.

• To ensure all necessary updation of documents in DMS, across all regions by closely coordinating with the Regional HR SPOCs.

• To conduct random audit of DMS, across all regions to ensure compliance of processes and checklist.

• To maintain HR Records and systems.

Customer

• To prepare headcount related data for various stakeholders.

• To prepare and circulate Telephone Directory to all employees every month, by making necessary updation in the directory.

• To maintain annual leave plan for all corporate employees, and ensure maintenance of the same in the regions.

• To administer leave and attendance by sending out weekly absent reports to all regions.

• To track and maintain monthly Loss of Pay record of corporate employees.

Internal Process

• To ensure timely updation in systems as and when needed.

• To raise ticket with the vendor to resolve issues that cannot be resolved within internal matrix of escalation.

Innovation & Learning

• To adhere to the process of performance appraisal.

• To be abreast with latest changes in policies, processes and systems.

1. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduate/Master in Business Administrations/Human Resources

Experience

• 2-4 years of experience in handling HRMS

Certifications

• NA

Functional Skills

• Proficiency with MS Office Applications especially MS Excel/MS outlook

• Knowledge of HR fundamentals

• Strong data management skills

• Analytics skills

• Process documentation

Behavioral Skills

• Communication and interpersonal skills

• customer service skills

• Attention to details

• Self-Driven & Result Oriented

Competencies

• Execution

• Planning and Organizing

• Collaborating

1. KEY INTERACTIONS

INTERNAL

EXTERNAL

• Human Resource Team

• Other stakeholders (Marketing, Admin & Infra, Audit, Risk, Compliance, SQ, Finance, IT and Legal teams)

• Vendors

• Auditors

PREPARED BY

DATE

REVIEWED BY

DATE

LAST UPDATED BY

DATE