About the role
Customer Service Support for CMI and Non CMI in aftermarket. Attending Field Failures (AIS) for BS VI and BS IV reported in the region and within minimum time resolve complaints reported. Trouble shooting of complaints being reported on vehicle/engine. Supporting Infant care and emerging issues being reported in field for CMI & Non CMI customers. Provide complete details of failures for plant team on corrective action drive. Impart Training to OEM/OEM dealers in the region. Update incident reported in EPIR data base.