About the role
- Create and manage SKU masters across ERP and internal systems.
- Prepare and maintain sales and returns reports/files.
- Monitor and verify order allocation status across platforms.
- Track and maintain TAT (Turnaround Time) reports for operational efficiency.
- Create and manage invoices on Amazon and other marketplaces.
- Perform marketplace reconciliations, especially for Flipkart and Amazon.
- Handle support claims and operational issues raised on marketplaces.
- Coordinate and communicate with vendor and marketplace teams for issue resolution.
- Validate product masters, pricing, inventory, and listing data across all platforms.
- Coordinate with warehouse teams for product dimensions, weight updates, and operational alignment.
- Identify, troubleshoot, and resolve listing and catalog-related errors if any.
- Ensure data accuracy and process compliance in daily operational activities.
- Prepare operational MIS reports of Order TAT, logistics performance.
- 2–4 years of experience in operations, preferably in retail, e-commerce, or service industry.
- Strong understanding of ERP, OMS, and WMS systems.
- Good knowledge of marketplace operations such as Amazon and Flipkart.
- Proficiency in Microsoft Excel and data handling.
- Strong analytical and problem-solving skills.
- Attention to detail and accuracy in execution.
- Good communication and coordination abilities.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Experience handling marketplace operations and reconciliations.
- Familiarity with inventory and order management processes.
- Ability to coordinate effectively with warehouse, vendors, and support teams.
- Process-oriented mindset with strong ownership and accountability.