About the role
Role Summary
Manage end-to-end parcel operations on campus, ensuring accurate tracking, secure handovers, SOP compliance, and a seamless experience for students.
Key Responsibilities
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Parcel Operations & Distribution
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Receive parcels, maintain accurate records, and ensure timely and smooth distribution
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Verification & Handover
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Verify student identity and ensure secure parcel handovers
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SOP Compliance
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Adhere to parcel management processes and ensure compliance during all shifts
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Issue Resolution
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Handle parcel-related queries, disputes, and escalate unclaimed parcels as per process
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Tracking & Reporting
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Monitor parcel volumes, maintain records, and prepare operational reports
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Storage & Security
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Ensure proper storage, safety, and organization of parcels and storage areas
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Coordination
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Work closely with wardens and operations teams to ensure seamless parcel management
Eligibility Criteria
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0–2 years of experience in operations, logistics, customer service, or hostel operations
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Basic organizational and record-keeping skills
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Good communication and problem-solving ability
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Attention to detail and accountability