About the role
• Deploy Process Discovery for the identified pool / tower / team
• Spearhead Continuous / Process Improvement projects
• Assess process complexity and implement standard & reliable frameworks to measure and improve Efficiency [Productivity & Capacity Utilization]
• Conduct Quarterly Assessments across teams to assess the OE Maturity penetration, work closely with the teams in creating 30 / 60 / 90 day action plans and improve the maturity as deemed required
• Build a strong working relationship with the stakeholders starting from Leads to Managers to OG, Tower & Cluster head and drive OE agenda through a strong Governance process
• Spearhead and lead improvement initiatives partnering with other OE team members and Automation COE team ably supporting deployment of cutting-edge leading technology solutions
• Trained Lean Six Sigma Blackbelt [or] Certified Lean Six Sigma Greenbelt professional from a reputed institution – Minimum
• Minimum 5 years of overall Work experience out of which 2 to 3 years of experience in Continuous Improvement / Delivery Excellence / Operational Excellence / Performance Excellence role with a mandatory exposure and experience in deploying / implementing Process Discovery / Task Mining preferably from services industry [BPO / Shared service centre / Global business services]
• Work with cross functional team [Internal & Stakeholders] to understand process nuances and should posses the ability to execute projects as per the agreed timelines
• Work along with Operations, OE & Automation CoE team to spearhead Process Discovery recommendation implementation
• Exposure to Process Discovery & mining practices is mandatory
• Exposure to leading Technology / RPA solutions will be an added advantage