About the role
Key Responsibilities:
- Customer Support:
- Respond to customer inquiries via phone, email, and chat promptly and accurately.
- Provide detailed information about training programs, examination schedules, and certification processes.
- Address and resolve customer complaints, escalating issues when necessary.
- Operational Coordination:
- Schedule and coordinate training sessions and examinations, ensuring all logistical arrangements are in place.
- Prepare and distribute training materials and examination resources.
- Maintain accurate records of training attendance, examination results, and assessor validations.
- Assessment and Validation:
- Collect, organize, and analyze trainee feedback and examination data.
- Assist in validating assessors by verifying credentials and monitoring performance.
- Prepare reports on training effectiveness, participant performance, and assessor evaluations.
- Documentation:
- Perform data entry, filing, and document management tasks.
- Ensure all documentation related to training programs, examinations, and assessor validations is accurate and up-to-date.
- Maintain an organized system for storing and retrieving documents.
- Monitoring Examinations:
- Oversee the administration of examinations, ensuring compliance with guidelines and protocols.
- Monitor examinations to prevent irregularities and address issues that arise.
- Any Graduation.
- Experience in customer service or operational support, preferably in an educational or training environment.
- Strong organizational skills and the ability to multitask and prioritize effectively.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- Detail-oriented with a commitment to accuracy and quality.