Operations & Delivery Leader – F&A Domain

📍 Location: [
🏢 Department: Business Operations – F&A (RTR, AP, AR, FP&A)
🧑‍💼 Experience: 10+ Years in BPO/Shared Services F&A Operations

We are seeking a dynamic Operations & Delivery Leader with strong domain expertise in Finance & Accounting (F&A) to lead a multi-process engagement. The ideal candidate should have experience in transitions, operations governance, performance planning, stakeholder management, and financial control.

• Partner with Account Managers to develop and align with account plans and identify new growth areas.

• Plan and review infrastructure, technology, and people requirements with the transition team to finalize delivery model.

• Review and sign-off SOWs and MSAs to complete contractual obligations.

• Approve training and certification methodologies to ensure readiness and upskilling.

• Coordinate resource deployment across processes ensuring compliance with span, shift, utilization, and skillset targets.

• Identify training needs to improve operations, domain skills, and behavioral competencies.

• Create and implement internal and external governance frameworks to monitor contractual compliance, employee engagement, and performance.

• Create and cascade scorecards to align the team with engagement goals.

• Develop career paths and succession plans for direct reportees to ensure retention and motivation.

• Conduct monthly financial reviews with BU heads and take corrective actions.

• Ensure profitability and budgetary alignment through proactive resource optimization.

• Identify opportunities for work redesign, staff mix, and shift optimization to meet internal financial targets.

• Validate and prepare business cases for expanding services within existing client accounts.

• Engage with key client stakeholders to identify improvement areas and implement initiatives to enhance customer satisfaction.

• Strong hands-on experience in the following F&A areas:

  • Record to Report (RTR)

  • Accounts Payable (AP)

  • Accounts Receivable (AR)

  • Financial Planning & Analysis (FP&A)