About the role
Key Responsibilities:
- Share courier-related shipment data (post-dispatch) with the Customer Support (CS) team on a a regular basis.
- Track shipment exceptions such as RTO without customer cancellation, RTO with no delivery attempt, EDD breaches, and stuck shipments.
- Ensure timely updates to the CS team for customer communication.
- Track CS updates and ensure closure of shipments through delivery, reshipment, RTO, or cancellation.
- Maintain operational trackers and ensure accurate reporting.
Position – First Mile Operations & Order Issue Management
Key Responsibilities:
- Handle first-mile related operational issues.
- Manage cancellation or alternate shipping of unfulfillable orders within defined TAT.
- Address operational complaints raised by internal teams or management.
- Coordinate with warehouse and courier partners to ensure issue resolution and closure.
- Manage daily customer complaint tickets through operational spreadsheets.
- Maintain accurate tracking and reporting of order-related issues.
- Ensure timely resolution and process adherence.
- 1–3 years of experience in e-commerce operations, logistics, or supply chain.
- Strong coordination and problem-solving skills.
- Good working knowledge of Excel/Google Sheets.
- Ability to manage operational tasks within defined TATs.