About the role
- Review Docusign details for complete quote package and readiness.
- Confirm discounts and proper approvals.
- Verify and request new customer accounts in Evolve (Winshuttle).
- Generate and validate accuracy of SAP sales orders.
- Set appropriate shipping and billing blocks depending on order type and funding.
- Attach documents to order in CRM.
- Efficient management of assigned orders, queue, and financial reporting.
- Central point of contact from point of sale throughout product implementation.
- Coordination of delivery, installation, and training of purchased products working closely with customer, internal departments, and 3rd parties.
- Manage general order inquiries.
- Issue management involving order entry, delivery, installation, training, and customer satisfaction.
- Partner with Sales to move customers forward in a timely fashion to meet customer. expectations and corporate financial goals.
- Perform tasks as assigned by supervisor.
- Strong analytical, communication, organizational and time management skills.
- Problem solver with solid listening skills, strong client interface, a sense of urgency and persuasive capabilities for issue resolution.
- Ability to interface and maintain excellent working relationships.
- Ability to multi-task in a high-volume environment, easily adapting to changing priorities.
- Comfortable operating in a fluid and evolving environment.
- Self-motivator, independent, cooperative, and creative.
- MS Office skills.
- Flexibility to work standard business hours outside of respective time zone.
- College degree
- Dental industry knowledge preferred.
- SAP experience preferred.
- Order processing experience preferred.