About the role
This is not a hands-on production role. Instead, this person will operate one level above daily execution: planning capacity, identifying bottlenecks, driving operational discipline, and challenging assumptions with data. The ideal candidate brings an operations-first mindset, strong analytical skills, and experience running high-throughput, time-sensitive production environments.Key ResponsibilitiesProduction Planning & Capacity Management
- Own end-to-end production roster planning across teams and vendors.
- Anticipate leaves, public holidays, festival weeks, and shrinkage at least 30 days in advance.
- Translate forecasts into daily and weekly production capacity plans.
- Ensure production targets are met despite variability in volume, staffing, or external constraints.
- Proactively surface risks and recommend mitigation plans (extra shifts, redistribution, buffer capacity, etc.).
- Develop a deep understanding of the end-to-end (E2E) production workflow, from platform output to final delivery.
- Identify process gaps, inefficiencies, and manual dependencies that slow down production.
- Partner with Engineering and Platform teams to propose system and tooling improvements that increase throughput, reduce rework, and improve reliability.
- Drive standard operating procedures (SOPs) for predictable execution.
- Apply strong analytical thinking to production, quality, and turnaround metrics.
- Build and maintain dashboards and data visualizations that clearly communicate:
- Production volumes vs. targets
- Capacity utilization
- Rework trends
- SLA/TAT adherence
- Move beyond reporting numbers to delivering insights and recommendations.
- Act as a thought partner to leadership by challenging plans with data-backed perspectives.
- Lead RCA for production failures, delays, and quality issues.
- Identify systemic causes rather than surface-level symptoms.
- Track corrective and preventive actions to closure.
- Establish feedback loops so learnings translate into lasting process or platform improvements.
- Manage and coordinate teams operating within a high-volume production flow.
- Enable team leads to succeed by providing clarity on priorities, expectations, and metrics.
- Work closely with external vendors/managed services partners to:
- Hold them accountable to output and SLA commitments
- Align forecasts, capacity, and delivery expectations
- Escalate early when execution deviates from plan
- Act as a senior operational partner to leadership on media production initiatives.
- Own cross-functional execution of operational initiatives that require structure and follow-through.
- Prepare clear operational updates, risk assessments, and action plans for leadership review.
- Enable effective delegation by taking end-to-end ownership of assigned operational outcomes without constant oversight.
- 6–10+ years of experience in operations, production management, program management, or similar roles.
- Experience operating in high-throughput, time-bound environments (media production, call centers, content operations, e-commerce operations, or managed services).
- Strong analytical and problem-solving skills, with the ability to break down complex systems.
- Hands-on experience with data analysis and visualization tools (Sheets/Excel, dashboards, BI tools preferred).
- Proven ability to lead RCA and continuous improvement initiatives.
- Excellent stakeholder management and communication skills.
- Ability to operate independently, prioritize effectively, and manage ambiguity.
- Experience working with external vendors or BPO/managed services partners.
- Familiarity with media, content, or creative production pipelines.
- Exposure to platform-driven or AI-assisted production workflows.
- Experience acting in a Operations Lead, or Program Lead capacity.
- Production runs predictably with fewer surprises during holidays, spikes, or platform changes.
- Leadership spends less time firefighting and more time on strategy.
- Data and dashboards drive conversations—not anecdotes.
- Systemic issues are identified early and resolved permanently.
- The organization scales smoothly without over-reliance on individual heroics.