About the role
Job Title: Operations Manager
Experience: 8–12 Years
Level: Manager/ Sr Manager
Location: Work from Home
Office Timing: 16:00 to 01:00 hrs IST (Monday to Friday)
Role Objective
To drive efficient and high-quality delivery of outsourcing services by managing cross-functional
teams, optimizing resource utilization, enforcing performance standards, and ensuring seamless
coordination between internal teams and client-facing stakeholders.
Key Responsibilities
• Allocate and manage workload across cross-functional outsourcing teams (Finance, Technology, HR & Payroll, Digital Marketing) to ensure optimal utilization and timely delivery.
• Monitor day-to-day execution through stand-ups, resolve team-level issues, and ensure smooth project operations and adherence to timelines.
• Define, track, and drive performance through KPIs, ensuring accountability, productivity, and continuous improvement across individual contributors.
• Collaborate closely with QA Leads to identify quality gaps, implement corrective actions, and enhance overall service delivery standards.
• Partner with Account Managers to align execution with client expectations, provide regular updates, and proactively address delivery risks or escalations.
Core Skills & Expertise (Must Have)
• Strong operations management experience in outsourcing/shared services environments with multi-functional teams.
• Proven ability to drive performance management through KPIs, utilization tracking, and process discipline.
• Excellent stakeholder management and coordination skills across internal teams (Quality Assurance, Account Management) and client-facing environments.
• Demonstrated ability to integrate AI into operational processes
Additional Skills & Expertise (Good to Have)
• Familiarity with workflow management, project tracking, or collaboration tools (e.g., Zoho Projects, Microsoft Projects).
• Exposure to quality frameworks, SOP-driven environments, or process improvement methodologies (Lean/Six Sigma).
• Experience in managing distributed or remote teams across multiple service lines.
• Proven leadership capability with experience in team supervision, coaching, and performance management.
Qualifications
• Bachelor’s degree in Business Administration, Operations Management, Finance, Engineering, or related field.
• MBA preferred.
About the Company:
Bridgepoint Partners helps US small and mid-size businesses run leaner, faster, and smarter — without adding headcount. Bridgepoint Partners is a Remote Capability Centre (RCC) that delivers the back-office muscle growing companies need but rarely have time to build internally. We work with entrepreneur-led companies — typically 50 to 200 employees, at least four years in business — that have outgrown patchwork solutions but aren’t ready for the overhead of a full in-house operations team. Our services span four core pillars: • Accounting & Finance — Full-cycle accounting, financial reporting, payroll processing, and tax filing. • IT & Cybersecurity — Help desk support, infrastructure management, digital transformation, and custom software. • Digital Marketing — Content marketing and social media management built for the AI-driven internet. • HR & Compliance — Payroll compliance, recruitment support, and employee management. For select strategic clients, we extend into management consulting, project management, inside sales, and proposal support — acting as a true extension of your leadership team. We don’t replace your people. We reinforce them. Every engagement is backed by strong governance, measurable KPIs, and a direct line to senior leadership. If you’re a CEO, founder, or managing director who’s spending too much time on operations that should be running themselves - let’s talk.
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