About the role
- Provide leadership and coaching to the team to drive performance.
- Analyze performance data to identify strengths and areas for development.
- Establish and maintain clear and consistent communication protocols across the team and with relevant stakeholders.
Team & Individual Development:
- Support the overall performance of the team and actively foster the professional growth and development of individual team members.
- Monitor individual and team performance metrics, provide timely and constructive feedback, and develop actionable performance improvement and development plans.
- Identify and facilitate opportunities for individual team members to enhance their skills, knowledge, and competencies through training, mentorship, or project assignments.
Daily Operations & Improvement:
- Lead effective daily team meetings to provide important updates, facilitate open communication, encourage collaboration, and align on daily priorities.
- Plan and forecast staffing needs accurately, efficiently allocate resources (personnel, tools, etc.), and optimize schedules to ensure adequate coverage and workload balance.
- Oversee daily operational workflows, proactively identify and resolve any immediate operational issues or roadblocks, and ensure smooth and consistent day-to-day operations.
- Escalate any significant issues or risks to the Account Manager. Qualifications: BACHELOR OF COMMERCE