About the role
Business Unit: BPS – Insurance
Location: Nagpur | Grade: BPO 6 | Experience: 14+ years
Key Responsibilities:
- Lead large-scale operations of 250+ FTEs and manage end-to-end offshore delivery.
- Own customer journeys, transitions, digital channels, transformation, and P&L.
- Drive customer experience, productivity, service improvements, and process optimization.
- Manage client relationships, onshore stakeholders, resources, capacity, and operational delivery.
- Lead complex transformation programs and resolve operational challenges.
Key Requirements:
- Strong BPO leadership and client-facing experience, preferably 15+ years in management.
- Experience in Project Management, Digital Transformation, and complex transitions.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Experience using technical/statistical tools for process improvement.
- Graduate with strong written and verbal English communication.