About the role
Role Operations Specialist – IVS-R Hybrid Platform (2nd Level Support) Visit our website to know more. Location Chennai Experience: 3 to 8 years What awaits you/ Job Profile • Provide 2nd Level Support for the IVS-R platform across on-premises and AWS cloud environments. • Act as the primary operational contact for incidents escalated from service desk and 1st-level support teams. • Monitor application health, alerts, jobs, interfaces, queues, batch processing, and business-critical transactions. • Perform incident analysis, troubleshooting, workaround identification, service restoration, and validation of successful recovery. • Support shift-based operations including extended business hours, weekends, on-call, and major incident situations when required. • Analyze logs, monitoring dashboards, application traces, database information, Kafka events, and interface errors. • Coordinate with development, architecture, cloud, infrastructure, and business teams during incident resolution. • Support problem management activities by identifying recurring issues and contributing to root-cause analysis. • Execute operational procedures, runbooks, health checks, restart activities, and controlled recovery actions. • Support releases, deployments, go-lives, hypercare activities, and operational readiness verification. • Maintain operational documentation, knowledge articles, troubleshooting guides, and shift handover information. • Provide proactive communication regarding incidents, risks, outages, and service degradations. • Contribute to operational stabilization, automation, monitoring improvements, and service-quality initiatives. What should you bring along Operations & Support • Experience in application support, operations, incident management, or service operations. • Ability to work effectively in rotational shifts and handle critical incidents under time pressure. • Strong analytical and troubleshooting capabilities. • Excellent communication and coordination skills. Technical Background • Understanding of enterprise Java applications and distributed system landscapes. • Knowledge of Linux, application servers, databases, interfaces, and enterprise support processes. • Basic understanding of cloud platforms, containerized environments, and observability concepts. • Experience with incident, problem, change, and release management processes. • Ability to interpret logs, monitoring alerts, dashboards, and service-health indicators. Must have technical skill • ITSM Incident, Problem, Change and Major Incident Management • 2nd Level Application Support • Monitoring and Observability • Grafana, Prometheus, ELK/OpenSearch, CloudWatch • Linux and Application Troubleshooting • Oracle and PostgreSQL basics • ReST, SOAP, Kafka, MQ and interface monitoring • WebLogic, Payara or comparable runtime environments • AWS cloud fundamentals • Kubernetes and Docker fundamentals • Operational Runbooks and Recovery Procedures • Shift Operations and Handover Management • Root Cause Analysis • Stakeholder Communication • Release and Hypercare Support Good to have technical skills • Knowledge of IVS-R and vehicle ordering processes. • Experience with business-critical ordering or sales applications. • Experience in 24/7 operations environments. • Knowledge of PIC processes. • Experience supporting hybrid on-premises and cloud platforms. • ITIL Foundation certification. • AWS Cloud Practitioner certification. • Experience with automation and scripting.