About the role
Key Accountabilities and main responsibilities Strategic Focus
- This role will include the functions like Share Dealing – Share Plans Service, Transfer Agency/Registrations, Settlements and Reconciliations. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance to procedure set for an activity.
- Responsible to manage operations of the team in a timely manner including but not limited to, Static Data Maintenance, Placing Dealing, Open Accounts of Clients, Update / Amend Client’s personal information, Reporting, Performing Settlement and Reconciliation for the activity on the account.
- Monitor and drive team and individual performance against agreed KPI’s consistently
- Manage team resources by ensuring availability and punctuality of team members
- Regularly review work practices/procedures to identify opportunities to improve quality and/or productivity.
- Manage escalations and seek to resolve them to the satisfaction of the customer and client
- Monitor the work of team members to ensure that the team is compliant with legal, regulatory, policy and business requirements
- Encourage an environment of transparency and need based information sharing within the team, by implementing regular team meetings and communication processes
- Manage the performance of team members by coaching, providing regular & constructive feedback on performance, and completing performance management processes within agreed timeframes
- Assist other teams across the business as required
- Provide career counselling and development opportunities for team members by discussing their career goals and current training needs, and supporting learning through personal development plans and training
- Excellent interpersonal skills – ability to network and earn confidence of diverse client personnel management of Link group India based operations team
- Ability to work under pressure, handle multiple priorities and work as part of the team
- Take leadership role in independently managing back office operations
- Client Management – establish self as a valued partner and work closely to achieve goals defined
- Help knowledge management endeavor by sharing process knowledge and best practices within the teams
- Lead various quality initiatives across processes managed
- Responsible for Business continuity, transformation, and various audits
- Conducting investigations on counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterparty
- Conducting risk assessments and applying risk categories to new counterparties
- Prepare documentation, process transactions, and perform other tasks related to control and reconciliation
- Managing a team between 8-10 people
- Conducting monthly 1:1 with team members
- Set up the objectives and goals for team members, and provide feedback whenever needed
- Assisting the Ops Manager with their day-to-day tasks
- Standing in for the Ops Manager in their absence
- Monitor and process pending items, correcting discrepancies
- Launch investigations, provide information, and compose correspondence
- Increase efficiencies by utilizing technology
- Understand risks and apply this knowledge to risk metrics
- Maintain level of accuracy
- Complete assigned task as per provided SLA
- Excellent presentation and communication skills (written and verbal)
- Strong reconciliation & capital market knowledge
- Excellent problem-solving skills both independently and supporting others
- Excellent/advanced knowledge of Excel with VBA experience being a plus; should be familiar with MS Word & Office tools
- Excellent time management skills, demonstrating flexibility and the ability to manage and plan to meet deadlines
- Open for changes; understand status quo and challenge today's setup with proposals on how to do it better
- Adaptive, flexible style with the ability to work in a dynamic, fast-paced environment
- Demonstrated high level of initiative, motivation, and organisational skills
- Analytical and problem-solving skills
- Effective verbal and written communication skills including negotiation skills, ability to liaise successfully with internal and external parties, and ability to work effectively in a team environment
- Flexibility - able to meet demanding deadlines and work long hours to meet those deadlines, as required
- Qualification in business/financial markets/law/securities industry desirable
- Respond quickly and accurately to queries in a high volume, time sensitive trading environment.
- Issue escalation and resolution in a timely manner
- The Role need to support APAC or EMEA shift and would need to work in Rotational shift wherein shifts would start at 3:30 am IST for APAC and from 11.30 AM for EMEA
- Adapt to an environment of openness and information sharing within the team, by attending regular team meetings and communication processes
- Achievement of service standards and client specific requirements regarding quality assurance, daily reporting, and end of month reporting
- Identify and drive process improvement and efficiency initiatives across the line of business
- Manage escalations and seek to resolve them to the satisfaction of the customer and client
- Ensure to be compliant with legal, regulatory, policy and business requirements. Prioritize time accordingly to action on breaks
- Developing action plans for resolution of outstanding issues
- Good with numbers & ability to derive information from data collaborate with other teams and render support on need basis