About the role

Minimum 6-8 years’ experience in Operations / Operational Excellence Proven work experience in Insurance Operations (must) Has good understanding of operational metrics involved in Insurance processing Has been a part of training/quality audit team performing process training for new hires, perform audits, provide coaching and feedback to new hires Experience in process documentation is a must Demonstrable experience with excel reports, and exposure to business analytic tools will be an advantage Analytical and goal oriented Excellent stakeholder management skills Work cohesively with the team and support as appropriate to achieve common goalImplement OPEX Standards Ability to create and implement standard operating procedures in line with the OPEX standards Review the current procedures and standardize as per the OPEX requirements Oversee the progress to ensure the processes are on track Understand operational standards defined by OPEX, performance audits to ensure adherence to defined standardsMIS Reporting Should have a strong foundation knowledge of excel Ability to create and track reports around Average Handling Time,Efficiency and Utilization Ability to create reports around payroll, budgeting and incentivecoverage Perform data analysis for generating reports on periodic basis Excellent time management skills with a proven ability to meetdeadlines. Strong logical and analytical skillsetsStakeholder Management Ability to connect with different teams within SDU to implement theOPEX standardized procedures Ensuring project delivery on time and tracking project deliverablesclosely Support in the implementation of organization-wide projects driven byOPEX Resolve any clarifications sought by SDU on operational dashboards orcompliance scores published

OPEX Specialist

About the role

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