About the role

Summary :Minimum 6-8 years’ experience in Operations / Operational Excellence Proven work experience in Insurance Operations (must) Has good understanding of operational metrics involved in Insuranceprocessing Has been a part of training/quality audit team performing processtraining for new hires, perform audits, provide coaching and feedbackto new hires Experience in process documentation is a must Demonstrable experience with excel reports, and exposure to businessanalytic tools will be an advantage Analytical and goal oriented Excellent stakeholder management skills Work cohesively with the team and support as appropriate to achievecommon goal
Purpose :1. Implement OPEX Standards Ability to create and implement standard operating procedures in linewith the OPEX standards Review the current procedures and standardize as per the OPEXrequirements2.MIS Reporting Should have a strong foundation knowledge of excel Ability to create and track reports around Average Handling Time,Efficiency and Utilization Ability to create reports around payroll, budgeting and incentivecoverage3.Stakeholder Management Ability to connect with different teams within SDU to implement theOPEX standardized procedures Ensuring project delivery on time and tracking project deliverablesclosely

OPEX Specialist - P

About the role

85% of jobs are never posted