About the role
The Oracle Fusion HCM Business Analyst provides expert functional support for Oracle Fusion HCM applications, ensuring stable operations and high-quality user support across global HR processes. The role focuses on incident resolution, root cause analysis, release validation, business process support, integrations, reporting, and continuous improvement of HCM services.
Key Responsibilities
Oracle HCM Application Support
Provide Level 2 support for Oracle Fusion HCM modules including: Core HR, Talent Management ,Performance & Goals ,Compensation, Absence Management, Recruiting and Learning
Support related:
Integrations and interfaces , OTBI and BI Publisher reports ,Fast Formulas, HDL/HSDL data loads
Security roles and workflow configurations
Analyze incidents from an end-to-end business process perspective and assess impacts on connected systems.
Business Process Support
Support global Hire-to-Retire processes including:
Hiring, Transfers, Promotions, Terminations and Rehires
Position and Workforce Management
Time and Absence Management
Performance and Talent Cycles
Compensation Reviews
Payroll Operations and Reconciliations
HR Reporting and Workforce Analytics
Incident & Problem Management
Resolve application issues within agreed SLAs.
Perform root cause analysis for recurring incidents.
Work with technical teams, Oracle Support, and vendors to resolve complex issues.
Identify permanent fixes and contribute to problem management initiatives.
Create and maintain knowledge articles and troubleshooting guides
Release & Change Support
Support Oracle quarterly releases.
Perform impact assessments and regression testing.
Support UAT and hypercare activities.
Validate integrations, reports, security, and critical business processes after deployments.
Continuous Improvement & Automation
Identify opportunities to simplify and automate support activities.
Contribute to AI-enabled support, knowledge management, and operational efficiency initiatives.
Drive standardization and service improvement across HCM support processes.
Bachelor's degree in HR, Business, Information Systems, Computer Science, or related field.
7+ years of Oracle HCM experience with at least 5 years in Oracle Fusion HCM support.
Experience supporting global HR operations and business users.
Strong understanding of ITIL Incident, Problem, and Change Management processes.
Core HR
Talent Management
Compensation
Absence Management
Required HCM Expertise
Strong functional knowledge in one or more of:
Core HR
Talent Management
Compensation
Absence Management
Recruiting
Learning
Payroll
Experience with:
Workforce Structures
Security & Role Management
Approval Workflows
Fast Formula
HDL/HSDL
OTBI & BI Publisher
Oracle Integration Cloud (OIC)
REST/SOAP APIs
ServiceNow or equivalent ticketing tools
Preferred Certifications
Oracle Fusion HCM Cloud Certification
Oracle Talent Management or Core HR Certification
ITIL v4 Foundation
Key Competencies
Strong analytical and troubleshooting skills
Root cause investigation
Stakeholder communication
Business process understanding
Continuous improvement mindset
Ability to work effectively in a global support organization
Equality, Diversity & Inclusion
We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.
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