About the role
- Provide day‑to‑day support and troubleshooting for Oracle HCM Cloud modules (Core HR, Absence, OTL).
- Configure and maintain system settings to align with UK and US statutory requirements.
- Assist clients with payroll integrations and related data flows where applicable.
- Monitor system performance, conduct health checks, and implement proactive fixes.
- Manage incident and request tickets, ensuring SLA compliance.
- Collaborate with cross‑functional teams to design and implement enhancements.
- Conduct regular client workshops and training sessions on HCM best practices.
- Prepare and deliver status reports, root‑cause analyses, and remediation plans.
- Participate in knowledge‑transfer activities and maintain documentation repositories.
- Stay updated on Oracle HCM releases, UK/US legislative changes, and industry trends.
- Minimum 3 years of experience in Oracle HCM Managed Services.
- Hands‑on expertise in Core HR, Absence, and OTL modules; Payroll knowledge is a plus.
- Demonstrated experience supporting clients under UK and US employment legislation.
- Strong problem‑solving skills with the ability to diagnose complex system issues.
- Excellent communication skills in English, both written and verbal.
- Ability to work in a fast‑paced, client‑focused environment.
- Relevant Oracle HCM certification (e.g., OCE, OCP) preferred.
- Proficiency with ticketing tools (e.g., ServiceNow, JIRA) and ITSM processes.
- Experience with data migration, integrations, and reporting tools.
- Bachelor’s degree in Human Resources, Information Technology, or related field.