About the role
Key Responsibilities
·Provide Level 2 functional support for the Oracle Recruitment module/Oracle Recruiting Cloud (ORC).
·Analyse, troubleshoot, and resolve incidents and service requests related to recruitment processes within defined SLAs.
·Handle complex recruitment module issues and coordinate with technical teams for resolution when required.
·Support end users with recruitment-related functionality, configurations, and process queries.
·Monitor and prioritize support tickets, ensuring timely resolution and high customer satisfaction.
·Perform root cause analysis for recurring issues and recommend preventive solutions.
·Collaborate with HR, Talent Acquisition, and technical teams to support business requirements.
·Validate system changes and support testing activities for patches, enhancements, and releases.
·Maintain support documentation, knowledge articles, and standard operating procedures.
·Ensure compliance with organizational support processes and service quality standards.
Experience Requirements
·3–5 years of hands-on experience supporting the Oracle Recruitment module or Oracle Recruiting Cloud (ORC).
Qualifications: BACHELOR OF COMMERCE