About the role
Requirements:
- Order Management: Oversee the entire order management lifecycle, from order creation to fulfilment. Experience in managing customer orders, booking time and effort.
- Query Resolution: Experienced in analysing and effectively addressing billing enquiries.
- ERP Proficiency: Expert in SAP, with a preference for SAP ByD.
- Tool Knowledge: Working knowledge of SNOW will be an added advantage.
- Stakeholder Management: Collaborate effectively with various stakeholders within client organisations.
- Technical Skills: Proficient in MS Office, especially Excel.
- Flexibility: Willingness to work in any shift and from an office environment.
- Communication: Booking Orders and conveying complex information to stakeholders through clear written and verbal communication.
Training:
- Identify training needs by evaluating strengths and weaknesses.
- Translate requirements into training that will groom employees for the next step of their career path.
- Ability to design and develop training manuals and course materials.
- Ability to provide process training to a team.
- Manage structured learning sessions and monitor their quality results.
Requirements:
- Ready to work from the office all days.
- Flexible to work any shift.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Experience in the shipping industry.